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FAQ

Frequently asked questions

How long does it take to implement the Trivelta platform?

Most operators go live within 2-4 weeks depending on product scope. Onboarding includes platform configuration, integrations, compliance setup, and full testing before launch.

Can the platform be white-labeled and customized to match our brand?

Yes - complete control from one unified engine. The platform is fully modular and white-label, so UI/UX, branding, products, and integrations can be tailored to your market.

What kind of technical support and maintenance is included?

We provide 24/7 technical support for all our clients. Our standard package includes regular maintenance, security updates, and performance optimization. We also offer premium support tiers with dedicated account managers, priority issue resolution, and regular strategy consultations.

How does the licensing model work?

Trivelta operates a flexible, modular licensing model - take the full turnkey stack or select individual products. Speak with our team for commercial terms tailored to your markets.

What payment processors and methods are supported?

The platform integrates with leading global and local payment processors, with methods configured per market (cards, bank transfer, mobile money, and regional wallets).

Can we integrate the platform with our existing systems?

Yes. Trivelta is API-first and integrates with your existing CRM, payment, KYC, and analytics tools - no custom development required.